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Sprinklr Live Chat SDK: Secure Architecture & Threat Modeling

Welcome to the documentation portal for the Sprinklr Live Chat SDK security architecture and threat modeling project. This site provides a comprehensive approach to designing, analyzing, and securing a modern SaaS chat platform, supporting real-world engineering, security, and compliance activities.

Documentation Structure

This documentation is organized to provide a clear, end-to-end view of the system, its security posture, and the methodologies used to ensure robust protection for both application and cloud environments.

1. System Design

  • Overview: High-level architecture, main actors, and data flows.
  • Application Details: Key components, integration points, and user journeys.
  • Functionalities: Core and advanced features, including LLM-powered chat, admin dashboard, and partner integrations.

2. Security Architecture

  • Architecture: Secure design principles, trust boundaries, and defense-in-depth strategies.
  • Threat Model (Application): STRIDE-based analysis of application-level risks and mitigations.
  • Threat Model (Cloud): Cloud infrastructure threat modeling, including AWS-specific risks and controls.
  • Secure Architecture: Best practices for authentication, authorization, data protection, and secure deployment.
  • Incident Response: Playbooks, monitoring, and response strategies for security events.

3. Threat Modeling Deep Dive

  • Overview: Summary of the threat modeling approach, key definitions, and high-level diagrams.
  • Component-Level Threat Analysis: Per-component threats, mitigations, and open questions.
  • STRIDE Threat Mapping: Threat category mapping and detailed tables.
  • Data Storage & Compliance: Data inventory, compliance matrix, and open compliance questions.
  • Service Availability & Recovery: Availability threats, mitigations, and recovery plans.

4. Supporting Materials

  • Glossary: Definitions of key terms, acronyms, and cloud/security concepts.
  • Diagrams: System, data flow, and threat model diagrams (embedded throughout the docs).
  • References: Links to standards, frameworks, and external resources.

How to Use This Documentation

  • Start with System Design to understand the high-level architecture, actors, and data flows.
  • Review Security Architecture for secure design principles, trust boundaries, and legacy threat models.
  • Explore the Threat Modeling Deep Dive for a detailed, structured analysis of threats, mitigations, and open questions—this section is especially useful for security reviews, interviews, and in-depth learning.
  • Use the Glossary and Diagrams for quick reference and visual understanding.
  • Navigation is available via the sidebar; each section is self-contained but cross-referenced for deeper exploration.

Key Highlights

  • Covers both application and cloud security, with dedicated threat models for each.
  • Demonstrates secure-by-design principles, including mTLS, secrets management, and multi-region deployment.
  • Includes actionable incident response guidance and real-world cloud security controls.
  • Designed to be extensible for future features, compliance requirements, and evolving threats.