Q&A: Historical Chat Data Storage

Question

Are we saving any historical chat data?

Tech Lead's Answer

Yes, chat transcripts and metadata are stored in encrypted databases for compliance, analytics, and support purposes. Retention policies are configurable per partner.

Recommendation

Document and enforce data retention and deletion policies. Allow partners to configure retention as per their compliance needs.

Risk

Excessive retention could expose sensitive data in case of a breach.

Mitigation

• Enforce least-privilege access to chat data.
• Regularly purge data as per policy.
• Encrypt data at rest and in transit.

Incident Response Plan

• Identify and contain any data exposure.
• Notify affected partners.
• Review and update retention policies.